Diverse Community Healthcare ("Diverse Community Healthcare," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, https://diversecommunityhc.com ("Website").
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your information.
This Privacy Policy applies to information collected through our Website and related online services. It does not replace our Notice of Privacy Practices, which governs the use and disclosure of protected health information under HIPAA.
Information We Collect
We may collect information that you voluntarily provide to us as well as certain information collected automatically through your use of the Website.
Information You Provide
You may choose to provide information when you:
- Submit a contact form
- Request information
- Provide feedback through our feedback form
- Request an appointment
- Communicate with our office
- Subscribe to communications or updates
- Contact us by email or phone
Information collected may include:
- Name
- Email address
- Telephone number
- Mailing address
- Information you include in messages submitted through forms
- Feedback or survey responses
Please do not submit sensitive medical information through general website contact forms unless specifically instructed to do so.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring websites
- Date and time of access
This information helps us understand how visitors use our Website and improve user experience.
Cookies and Similar Technologies
Our Website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.
Cookies are small text files stored on your device that allow websites to recognize returning visitors.
Cookies may be used to:
- Maintain website functionality
- Analyze website performance
- Improve website content
- Understand visitor behavior
You may disable cookies through your browser settings, although some Website functionality may be affected.
Google Analytics
We currently use Google Analytics to help us understand how visitors interact with our Website.
Google Analytics may collect information such as:
- Pages viewed
- Time spent on the Website
- Device information
- Geographic region
- Referral sources
Google Analytics does not provide us with personally identifiable information unless you voluntarily provide such information elsewhere.
For more information regarding Google's privacy practices, please visit:
Future Advertising and Marketing Technologies
Diverse Community Healthcare may, in the future, use advertising and marketing technologies provided by platforms such as:
- Meta (Facebook and Instagram)
- Google Ads
- Other digital advertising providers
These technologies may use cookies or similar tools to measure advertising effectiveness and improve communication with prospective patients.
Should additional advertising technologies be implemented, this Privacy Policy may be updated accordingly.
Patient Portal and Telehealth Services
Our Website may contain links to third-party healthcare platforms and services, including:
- eClinicalWorks Patient Portal
- eClinicalWorks Telehealth Services
These services operate independently and maintain their own privacy and security practices. When you leave our Website and access a third-party platform, that provider's privacy policies and terms will apply.
We encourage users to review those policies directly.
How We Use Information
We may use information collected through the Website to:
- Respond to inquiries
- Schedule appointments
- Process feedback submissions
- Improve Website functionality
- Improve patient services
- Monitor Website performance
- Communicate with users
- Maintain security and prevent fraud
- Comply with legal obligations
How We Share Information
We do not sell personal information.
We may share information in the following circumstances:
Service Providers
We may share information with trusted vendors who assist us with:
- Website hosting
- Analytics
- Technology support
- Communication services
- Security services
These providers are permitted to use information only as necessary to perform services on our behalf.
Legal Requirements
We may disclose information when required by law or when we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights
- Protect patient safety
- Prevent fraud or abuse
- Respond to lawful government requests
Business Transfers
If our practice undergoes a merger, acquisition, reorganization, or asset transfer, information may be transferred as part of that transaction.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or internet storage can be guaranteed to be completely secure.
Users should exercise caution when transmitting information electronically.
Retention of Information
We retain information only as long as reasonably necessary for:
- Business operations
- Legal compliance
- Security purposes
- Patient service purposes
Information associated with patient care may be retained in accordance with applicable federal and Texas healthcare record retention requirements.
Third-Party Websites
Our Website may contain links to third-party websites and social media platforms.
Examples may include:
- YouTube
- TikTok
- eClinicalWorks
We are not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of those websites before providing information.
Children's Privacy
Our Website is intended for adults and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children through the Website.
If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to remove that information.
Your Privacy Choices
You may:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request removal of information where legally permissible
- Opt out of certain communications
- Manage cookie preferences through browser settings
Certain requests may be limited by legal, regulatory, or operational requirements.
Texas Residents
Texas residents may contact us regarding questions about our privacy practices using the contact information provided below.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with an updated revision date.
Continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Diverse Community Healthcare
21693 FM 1314 Rd, Suite 400
Porter, Texas 77365
Phone: (281) 354-2417
Email: info@diversecommunityhc.com
Website: https://diversecommunityhc.com